WhatsApp AI Assistant

The AI Smart-Bot is an artificial-intelligence assistant that runs on your own WhatsApp number, 24 hours a day. It talks to customers in Portuguese, reads your data in real time (room availability, hourly pricing, business hours) and closes confirmed bookings without you having to type a thing.

What the assistant does

• Answers questions about availability, pricing (peak and off-peak hours), and business hours, always based on the real data in your profile.
• Creates confirmed bookings straight from the chat — including multi-day bookings, equipment rentals, and services with add-ons.
• Extends existing bookings when a customer needs more time.
• Applies your studio policies (cancellation rules, lead time, and so on) exactly as you define them.
• Sends interactive buttons and Meta-approved message templates, keeping the conversation smooth and professional.

It works for any profile type: studio, creator (CREATOR), or crew.

Example conversation

Customer: Hi, do you have a recording room free on Saturday morning?

Assistant: Hi! We do. On Saturday, Room A is free from 9am to 1pm. The rate is R$ 120/hour. Want me to book a slot for you?

Customer: Let’s do 10am to 12pm.

Assistant: Done! Booking for Room A on Saturday, 10am to 12pm (2 hours), total R$ 240. Shall I confirm?

Customer: Confirm

Assistant: Booking confirmed. You’ll get the details and the payment link next. Just message me if you need anything else.

Requires the Professional plan

The AI Smart-Bot is a Professional plan feature (the has_whatsapp_bot entitlement). If you’re not on that plan yet, the settings screen shows an upgrade notice.

Available for every profile

The feature works the same for studios, creators, and crew — the only requirement is being on the Professional plan.

How to enable and connect

The configuration lives under Studio Hub > AI Smart-Bot (the “AI Settings” screen).

1. Turn on the master toggle (ON). This is the main switch that turns the assistant on and off at any time.
2. Click Connect WhatsApp. You go through a secure Meta login (Embedded Signup). FindMyGig automatically discovers your WABA (WhatsApp Business Account) and Phone ID, generates a 60-day token, and enables Coexistence (COEX).
3. Set your policies in the policy editor — cancellation rules, minimum lead time, and any notes the assistant should follow in its replies.
4. Test it by sending a message to your own number and check that the assistant replies with the correct data.

Official Meta integration

The connection uses the official Meta WhatsApp Cloud API (v22.0) with Embedded Signup. FindMyGig is an official Technology Provider for the WhatsApp Business Platform. That means nothing unofficial (no “automated WhatsApp Web”) is used — your account stays compliant with Meta’s rules and your number is not at risk of being banned.

Manual Setup (dev mode)

For advanced cases, the Manual Setup section lets you paste the Phone ID and token by hand, without going through Embedded Signup. Use this only if you know exactly what you’re doing — the recommended path is Connect WhatsApp.

Coexistence (COEX): bot and human support on the same number

Coexistence lets the WhatsApp Business app and the assistant work on the same number without fighting over who controls the conversation.

If a manager replies manually through WhatsApp, the assistant pauses automatically for 24 hours in that conversation, so it doesn’t duplicate replies. After that window, it goes back to answering normally.

Human support always wins

When a person joins the conversation, the bot steps aside. You keep using the WhatsApp Business app as usual — the assistant only handles what doesn’t already have a human reply.

Limits

• 24-hour memory: the assistant remembers the conversation context for 24 hours. After that, the conversation starts fresh.
• About 12 messages per conversation: past that limit, the assistant wraps up politely to avoid loops and unnecessary costs.
• 24-hour pause after a human reply (see Coexistence above).

Troubleshooting

The assistant isn’t replying. Check that the master toggle is ON and the WhatsApp connection is active. If a manager replied through the app in the last 24 hours, the bot is paused by Coexistence — that’s expected.

It stopped replying after a while. The Meta token lasts 60 days. If it expired, run Connect WhatsApp again to renew the connection.

It’s showing wrong prices or availability. The assistant reads your profile data in real time. Update rooms, pricing, and availability in the Studio Hub — the fix shows up on the next reply.

It won’t create the booking. Make sure the service/room is active and falls within an open availability window. Bookings are only created for slots that are genuinely available.

Privacy and data

Your WhatsApp account credentials (tokens) are stored encrypted. The conversation history is kept only for the assistant’s 24-hour memory window, cached in Redis, and discarded afterward. We don’t keep a permanent record of the bot’s conversations.

Related

• Finding studios and freelancers (Gig Radar)
• Pricing plans